PRIVACY
Privacy Policy
Effective and last updated: August 30, 2026
1. What this policy covers
This policy explains how NurtureARC handles account, workspace, product-usage, support, and billing information. Each coach or practice is responsible for its own client and prospect records and determines why that information is processed.
2. Information we process
We process account details, authentication and security events, subscription status, workspace configuration, imported and entered relationship records, files, support requests, integration settings, and technical data needed to operate and protect the service. Payment card details are handled by Stripe and are not stored in NurtureARC records.
3. How information is used
Information is used to provide and secure the service, isolate workspaces, process subscriptions, respond to support, prevent abuse, diagnose failures, maintain audit records, improve the product, and meet legal obligations. We do not sell customer workspace data.
4. Integrations and service providers
NurtureARC uses infrastructure, storage, authentication, payment, and email-delivery providers to operate the service. Google or Microsoft data is accessed only after a user connects the applicable account. OpenAI, Anthropic, or another AI provider receives content only when an authorized user enables that provider and deliberately uses an AI feature within the configured privacy boundaries.
5. Coaching notes and AI
Private coach notes are separated from client-shareable information. They are excluded from AI requests by default. NurtureARC does not automatically send AI-generated messages, modify client records, or launch campaigns without an authorized human action.
6. Retention, export, and deletion
Workspace owners can export operational data and request account or workspace deletion. Some records may be retained for security, billing, dispute, legal, or backup-integrity purposes and then deleted or anonymized according to the applicable retention period.
7. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a portable copy of personal information. You may also withdraw consent where consent is the lawful basis. Submit a privacy request through Support in Settings; identity verification may be required before a request is completed.
8. Security
We use encrypted transport, access controls, workspace isolation, audit records, credential protection, suppression controls, backups, and production monitoring appropriate to the service. No system can guarantee absolute security. Report a suspected security issue through Support as soon as possible.
9. Children
NurtureARC is a business service and is not directed to children. Account holders must not knowingly use it to collect children's information without all permissions and protections required by law.
10. Changes and contact
Material changes will be posted here with a new effective date. Account, privacy, export, or deletion requests can be submitted from the Support & feedback area in Settings.