BILLING
Cancellation and Refund Policy
Effective and last updated: August 30, 2026
Cancel any time
You may cancel a NurtureARC subscription from Billing in Settings or through the Stripe customer portal. Cancellation stops renewal; it does not end access immediately. Your workspace remains fully available through the paid-through date unless access must be restricted for misuse, fraud, or a payment dispute.
No routine refunds after a billing period begins
Subscription fees are non-refundable once a monthly or annual billing period begins. We review exceptions for duplicate charges, billing errors, material service failure, suspected fraud, and refunds or withdrawal rights required by applicable law. Approved refunds are returned to the original payment method.
Founding access
The $19 monthly or $190 annual Founding rate is limited to the first 25 paid memberships and remains grandfathered only while the subscription stays continuously active. Cancelling or otherwise ending a Founding subscription ends eligibility for that rate; a returning customer uses the then-current public price.
Access and data after cancellation
At the end of the paid-through period, workspace access closes automatically. Cancellation and data deletion are separate actions. You may request an export or deletion after access closes by emailing support@nurturearccrm.com. We verify identity before releasing or deleting data. Retention needed for billing, security, fraud prevention, disputes, legal obligations, or backup integrity may continue for a limited period.